How do I enable my camera or microphone to work with the Soomo video recorder?

To record a video with the Soomo video recorder, you may need to enable your camera and microphone in your browser.

If you are still having trouble after trying the steps below for your browser, reach out to Support using the Soomo Messenger button in the lower-right corner, and we would be happy to help.

When you record for the first time using the Soomo video recorder, you may be asked to allow access to your camera and microphone. This prompt will appear at the top of the browser. Make sure to select Allow.

If you do not see this prompt and the video recorder cannot access your microphone or camera, try clicking on the lock icon to the left of the browser URL. Then enable the camera and microphone using the toggle.

Once the camera and microphone are enabled, reload the page by clicking the reload icon.

When you record for the first time using the Soomo video recorder, you may be asked to allow access to your camera and microphone. This prompt will appear at the top of the browser. Make sure to select Allow.

If you do not see this prompt, look for the camera and microphone icons to the left of the browser URL. Click the “X”s next to Blocked Temporarily.

Next, reload the page.

If you are still having trouble after trying these steps, reach out to Support using the Soomo Messenger button in the lower-right corner, and we would be happy to help.

When you record for the first time using the Soomo video recorder, you may be asked to allow access to your camera and microphone. This prompt will appear at the top of the browser. Make sure to select Allow.

If you do not see this prompt, click the lock icon to the left of our web address.

Make sure the drop-down menus next to Camera and Microphone are set to Allow.

If you do not see these options, then after you click the lock icon, select Permissions for this site.

In the new tab that opens, select Allow next to Camera and Microphone.

Reload the page to apply the changes.

When you record for the first time using the Soomo video recorder, you may be asked to allow access to your camera and microphone. This prompt will appear at the top of the browser. Make sure to select Allow.

If you do not see this prompt, click Safari in the menu along the top of the screen. Then, select “Settings for webtexts.com.”

Next, select “Allow” next to Camera and Microphone.

If you have any questions, click the Soomo Messenger button in the lower-right corner. You can also contact us using the information below.

(888) 240-0314
Monday–Friday 9 a.m.–9 p.m. ET
Saturday–Sunday 1 p.m.–9 p.m. ET
​support@soomolearning.com