Soomo Learning

To record a video with the Soomo video recorder, you may need to enable your camera and microphone in your browser.

If you are still having trouble after trying the steps below for your browser, reach out to Support using the Soomo Messenger button in the lower-right corner, and we would be happy to help.

When you record for the first time using the Soomo video recorder, you may be asked to allow access to your camera and microphone. In the prompt that appears in your browser, select one of the Allow options to continue.

A browser permission prompt requesting access to the camera and microphone. The prompt shows a camera preview, device selection dropdowns, and three options at the bottom: "Allow while visiting the site," "Allow this time," and "Never allow." A highlight box surrounds the two "Allow" options.

If you do not see this prompt and the video recorder cannot access your microphone or camera, try clicking on the sliders icon to the left of the browser URL. Then enable the camera and microphone using the toggles.

A Google Chrome browser window with a green arrow pointing to the circular reload icon, located to the left of the web address bar.

Once the camera and microphone are enabled, reload the page by clicking the reload icon.

When you record for the first time using the Soomo video recorder, you may be asked to allow access to your camera and microphone. This prompt will appear at the top of the browser. Make sure to select Allow.

Screenshot of a Firefox browser window with a pop-up window asking the computer to allow the camera and microphone to record with the video recorder

If you do not see this prompt, look for the camera and microphone icons to the left of the browser URL. Click the “X”s next to Blocked Temporarily.

Firefox browser screenshot with arrows pointing to the camera and microphone icons to the left of the URL

Firefox browser window with an arrow pointing to the refresh icon

If you are still having trouble after trying these steps, reach out to Support using the Soomo Messenger button in the lower-right corner, and we would be happy to help.

Public speaking webtext open in Edge browser with a pop-up asking for permission to use the computer’s microphone and camera with a box highlighting the Allow option.

If you do not see this prompt, click the lock icon to the left of the web address.

Make sure the drop-down menus next to Camera and Microphone are set to Allow.

Public speaking webtext open in the Edge browser. An arrow points to the lock icon to the left of the browser URL, and a yellow square highlights the Camera and Microphone settings that open after you click the lock.

If you do not see these options, then after you click the lock icon, select Permissions for this site.

Public Speaking webtext open in an Edge browser. In the lock icon menu, an arrow points to Permissions for this site.

In the new tab that opens, select Allow next to Camera and Microphone.

Settings menu in Edge with a box highlighting the Camera and Microphone toggle options. 

Safari browser screenshot with a pop-up window to enable the camera and microphone with a box highlighting the Allow option.

If you do not see this prompt, click Safari in the menu along the top of the screen. Then, select “Settings for webtexts.com.”

A screenshot of the Safari browser on a Mac. The "Safari" drop-down menu is open from the top menu bar, with a green arrow pointing to the "Settings for webtexts.com..." option, which is highlighted by a box.

Next, select “Allow” next to Camera and Microphone.

Safari screenshot with a pop-up window asking for permissions when visiting webtexts.com with toggles next to camera and microphone that need to be enabled with a box highlighting the Allow option.

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If you have any questions, click the Soomo Messenger button in the lower-right corner. You can also contact us using the information below.

(888) 240-0314 Monday–Friday 9 a.m.–9 p.m. ET Saturday–Sunday 1 p.m.–9 p.m. ET ​<a href="mailto:support@soomolearning.com" rel="nofollow noopener noreferrer" target="_blank">support@soomolearning.com</a>

Setting up your camera and microphone for recording

How do I enable my camera or microphone to work with the Soomo video recorder?

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