What if my grades don’t look right? | Soomo Learning Help Center

Get in touch with us! That’s what we’re here for.

Please note that it may take up to ten minutes for your most recently earned points to appear in Blackboard, Brightspace, Moodle, Canvas, or any other LMS your school may be using.

Sometimes your school’s module numbers and our webtext’s chapter numbers don’t match up exactly. Consult your syllabus to make sure you’re looking in the right place for the points you’ve earned. Make sure you also understand how the webtext grades your work.

Use the My Progress tool to make sure you’ve completed everything. In a web or mobile browser, you can find My Progress in the Tools Menu in the upper right corner of your webtext. In the Soomo app, tap the gear icon to open the Settings menu and then tap My Progress.

Arrows pointing to the expanded Tools menu and the My Progress option.

If you have any questions, click the Messenger button in the lower right corner. You can also contact us using the information below.

888-240-0314
Monday–Friday 9 a.m.–9 p.m. ET
Saturday–Sunday 1 p.m.–9 p.m. ET
support@soomolearning.com

How does the webtext grade my work?

How do I use My Progress?

How can I tell if my work has saved?

Where do I find the link to my webtext?

What’s a passkey?