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What if my work isn’t syncing?
What if my work isn’t syncing?
Tamina avatar
Written by Tamina
Updated over a week ago

All the work you do offline is saved inside the app, but it won’t show up in your webtext on a computer until your mobile device goes online again.

To confirm your work is fully synced, open the Settings menu.

Screenshot showing settings icon in lower right corner of the app.

If you have any unsynchronized work, you’ll see the unsynced pages listed.

Screenshot of Settings panel with list of pages of work that hasn’t been delivered

If you delete the app, any unsynced work that you completed while offline will be lost.

Once your mobile device has connected to the internet, this work will be delivered automatically, and the list of unsynchronized work will be cleared. If your work isn’t syncing, reach out to Soomo Support.

If you have any questions, click the Messenger button in the lower right corner. You can also contact us using the information below.

Monday–Friday 9 a.m.–9 p.m. ET
Saturday–Sunday 1 p.m.–9 p.m. ET

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