We’re here to help! Send us an email or leave a voicemail, and we will get back to you within 24 hours (though usually a lot sooner).
You can email us at firstname.lastname@example.org or call us at 888-240-0314.
Our support hours are Monday through Friday from 9 a.m.–9 p.m. and weekends 1 p.m.–9 p.m. Eastern Time.
In the meantime, here are some basic troubleshooting steps you can try:
Close other browser windows that might contain streaming music, movies, or other downloads. Basically, turn off anything that could be slowing down your internet connection.
Try a different browser than the one you are currently using (Firefox, Chrome, Safari, or Edge).
Let us know the results of these tests when you contact us.
If you have any questions, click the Messenger button in the lower right corner. You can also contact us using the information below.
Monday–Friday 9 a.m.–9 p.m. ET
Saturday–Sunday 1 p.m.–9 p.m. ET