We're here to help! Send us an email or leave a voicemail, and we will get back to you within 24 hours (though usually a lot sooner).

You can email us at support@soomolearning.com or call us at 888-240-0314.
Our support hours are Monday through Friday from 9am-9pm and Sundays 1pm-9pm.

In the meantime, here are some basic troubleshooting steps you can try:

  1. Delete your cache and cookies.
     https://support.google.com/accounts/answer/32050?hl=en
  2. Make sure your browser is up to date and Javascript is enabled.
    https://www.whatismybrowser.com/
  3. Close other browser windows that might contain streaming music, movies, or other downloads. Basically, turn off anything that could be slowing down your Internet connection.
  4. Try a different browser than the one you are currently using (Firefox, Chrome, Safari, or Edge). 

Let us know the results of these tests when you contact us. 

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If you have any questions, click the Messenger button in the lower right corner. You can also contact us using the information below.

888-240-0314
Monday-Friday 9am-9pm ET
Sundays 1pm-9pm ET
support@soomolearning.com

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